This site is owned and operated by the Borough of Queenscliffe using software licensed from Social Pinpoint Pty Ltd. For details on how the Borough of Queenscliffe collects and protects your personal information in the course of your engagement with the Social Pinpoint and in-person community engagement activities, refer to the Privacy Statement below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy. For information about the broader collection and use of personal information by the Borough of Queenscliffe, please refer to our Privacy Policy.

The Borough of Queenscliffe takes privacy very seriously. Our collection, use and disclosure of your personal information is regulated by the Victorian Privacy and Data Protection Act 2014. You can find more information about your privacy rights at the Office of the Victorian Information Commissioner.

What personal information do we collect?

We collect personal information provided by you when you register Social Pinpoint. This includes your email address and demographic information provided by you on the registration form. Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.

We also collect information from your interaction with us through Social Pinpoint. This includes: responses to surveys, comments on discussion forums, and other engagement opportunities.

Let’s Talk Borough of Queenscliffe also collects information for statistical and system administration purposes. This includes:

• Your server (or IP) address
• The day and time you visited our site
• The pages that you access within Let’s Talk Borough of Queenscliffe including how long you spend on each page
• Your route through Let’s Talk Borough of Queenscliffe (the journey of pages and other content that you visit)
• The operating system you are using
• Any documents, images or videos that you download from the service
• Your rough geographic location
• The language of your browser
• Your internet service provider
• The type of browser and version you are using
• To the extent that this data could make you identifiable, the Council will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.

How will we use and disclose your information?

We use the personal information about you to:

• administer the site
• analyse and interpret the feedback gathered to help meet our objectives and obligations
• send you newsletters and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site
• respond to queries that you have contacted us about
• attribute content that you post on the site to you
• analyse use of the site to inform ongoing improvements and enhancements
• inform policy decisions by the Borough of Queenscliffe
• for any other purposes that we indicate to you when we request your personal information.

Content that you post on the site publicly will be able to be viewed by everyone who uses the site and will contain your username. Any publicly available reports from consultations may include quotes that participants have shared in forums, surveys and other consultation tools.

We will take multiple measures to protect the anonymity of survey respondents. Your feedback will be anonymised, unless you give express permission for it not to be. Demographic data will only be used when the sample size is considered sufficient to maintain respondent anonymity. Your anonymised feedback will be provided to the relevant Borough of Queenscliffe work area with responsibility for administering the subject matter or project to which your feedback relates.

Moderation

We monitor the information that you provide in order to protect the integrity of the discussions from individuals and groups who may attempt to unduly influence the outcomes of a consultation process. For example, we check to ensure multiple contributions are not coming from the same source. We also review the site to protect it from spam or trolls.

Third parties

We may, on occasion, also disclose personal information to various third-party research consultants engaged by the Borough of Queenscliffe. You consent to us disclosing your personal information to these third parties to help them interpret, synthesise and gain insights from feedback submitted. The insights derived by these research consultants will assist the Borough of Queenscliffe to identify opportunities to improve our services, projects, plans and policies. The Borough of Queenscliffe will not disclose your information to another external party without your consent, unless required or authorised by law.

Note: The information supplied to the research consultants is limited to raw feedback responses and excludes the provision of your name, contact details or other information that could directly identify you. However, the information, when supplied to research consultants, will include demographic details such as your age and gender. All consultants have agreed to the collection, use and disclosure of data in accordance with this Privacy Statement.

Security

While no online service is completely secure, we work hard to protect information about you against unauthorised access, use, alteration, or destruction, and take all reasonable measures to do so.

Access and correction

If you wish to access, correct or delete any of the personal information you have supplied to the Borough of Queenscliffe, please send your request to Council via email to info@queenscliffe.vic.gov.au

The following Terms and Conditions govern the use of Let’s Talk Borough of Queenscliffe The software platform is owned by Social Pinpoint Pty Ltd and operated by us, the Borough of Queenscliffe

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and our Social Media policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third-party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Social Media policy.)

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Social Media policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Social Media policy.). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to a <client> representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to info@queenscliffe.vic.gov.au

Governing Law

These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.

Indemnification

The Borough of Queenscliffe, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Borough of Queenscliffe and its suppliers and licensors. Borough of Queenscliffe owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at info@queenscliffe.vic.gov.au