This site is owned and operated by the Borough of Queenscliffe using software licensed from Social Pinpoint Pty Ltd. For details on how the Borough of Queenscliffe collects and protects your personal information in the course of your engagement with the Social Pinpoint and in-person community engagement activities, refer to the Privacy Statement below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy. For information about the broader collection and use of personal information by the Borough of Queenscliffe, please refer to our Privacy Policy.
The Borough of Queenscliffe takes privacy very seriously. Our collection, use and disclosure of your personal information is regulated by the Victorian Privacy and Data Protection Act 2014. You can find more information about your privacy rights at the Office of the Victorian Information Commissioner.
What personal information do we collect?
We collect personal information provided by you when you register Social Pinpoint. This includes your email address and demographic information provided by you on the registration form. Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.
We also collect information from your interaction with us through Social Pinpoint. This includes: responses to surveys, comments on discussion forums, and other engagement opportunities.
Let’s Talk Borough of Queenscliffe also collects information for statistical and system administration purposes. This includes:
- Your server (or IP) address
- The day and time you visited our site
- The pages that you access within Let’s Talk Borough of Queenscliffe including how long you spend on each page
- Your route through Let’s Talk Borough of Queenscliffe (the journey of pages and other content that you visit)
- The operating system you are using
- Any documents, images or videos that you download from the service
- Your rough geographic location
- The language of your browser
- Your internet service provider
- The type of browser and version you are using
- To the extent that this data could make you identifiable, the Council will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.
How will we use and disclose your information?
We use the personal information about you to:
- administer the site
- analyse and interpret the feedback gathered to help meet our objectives and obligations
- send you newsletters and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site
- respond to queries that you have contacted us about
- attribute content that you post on the site to you
- analyse use of the site to inform ongoing improvements and enhancements
- inform policy decisions by the Borough of Queenscliffe
- for any other purposes that we indicate to you when we request your personal information.
Content that you post on the site publicly will be able to be viewed by everyone who uses the site and will contain your username. Any publicly available reports from consultations may include quotes that participants have shared in forums, surveys and other consultation tools.
We will take multiple measures to protect the anonymity of survey respondents. Your feedback will be anonymised, unless you give express permission for it not to be. Demographic data will only be used when the sample size is considered sufficient to maintain respondent anonymity. Your anonymised feedback will be provided to the relevant Borough of Queenscliffe work area with responsibility for administering the subject matter or project to which your feedback relates.
Moderation
We monitor the information that you provide in order to protect the integrity of the discussions from individuals and groups who may attempt to unduly influence the outcomes of a consultation process. For example, we check to ensure multiple contributions are not coming from the same source. We also review the site to protect it from spam or trolls.
Third parties
We may, on occasion, also disclose personal information to various third-party research consultants engaged by the Borough of Queenscliffe. You consent to us disclosing your personal information to these third parties to help them interpret, synthesise and gain insights from feedback submitted. The insights derived by these research consultants will assist the Borough of Queenscliffe to identify opportunities to improve our services, projects, plans and policies. The Borough of Queenscliffe will not disclose your information to another external party without your consent, unless required or authorised by law.
Note: The information supplied to the research consultants is limited to raw feedback responses and excludes the provision of your name, contact details or other information that could directly identify you. However, the information, when supplied to research consultants, will include demographic details such as your age and gender. All consultants have agreed to the collection, use and disclosure of data in accordance with this Privacy Statement.
Security
While no online service is completely secure, we work hard to protect information about you against unauthorised access, use, alteration, or destruction, and take all reasonable measures to do so.
Access and correction
If you wish to access, correct or delete any of the personal information you have supplied to the Borough of Queenscliffe, please send your request to Council via email to info@queenscliffe.vic.gov.au
